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Updated: 29 Mar 2025
Health and Social Care
Care Certificate
Updated: 29 Mar 2025
Updated: 29 Mar 2025
20 People Recommended
Duration Minimum 30 mins
100% Online Course
365 Days Access
Instant Access and Certification
Full Voiceover
The Duty of Care training module is a foundational part of the Care Certificate program, tailored for healthcare and adult social care workers in the UK. This course provides a comprehensive understanding of the legal, ethical, and professional responsibilities associated with duty of care. Acting as a cornerstone of safe and dignified care, the duty of care ensures the well-being, rights, and independence of patients and service users.
Participants will gain valuable insights into the frameworks that underpin this obligation, including confidentiality, safeguarding, and professional codes of practice. The course addresses common challenges, such as managing complaints, handling adverse events, and resolving conflicts, equipping participants with practical strategies to navigate complex situations.
By fostering reflective practice and continuous professional development, this training empowers healthcare professionals to deliver compassionate, high-quality care. It ensures compliance with UK legal and ethical standards while promoting trust, safety, and excellence in care delivery.
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Learning Outcomes.
By the end of this course,participants will be able:
To define duty of care and understand its importance in healthcare and social care contexts.
To apply relevant legal frameworks, ethical considerations, and professional standards to care practices.
To manage conflicts, complaints, and dilemmas while safeguarding patient rights and well-being.
To implement strategies that enhance the safety, independence, and dignity of service users.
To recognise and respond to adverse events, near misses, and incidents through effective reporting and follow-up.
To engage in reflective practice for personal development and continuous improvement in care delivery.
Course
Contents.
01
Introduction to Duty of Care
Definition, components, and its role in healthcare and social care.
03
Handling Complaints and Feedback
Effective approaches to managing complaints and learning from service user feedback.
05
Conflict Resolution
Strategies for addressing challenging behaviours, distress, and conflicts in care settings.
08
Building Trust and Confidence
Creating a safe and supportive environment for patients and service users.
06
Reflective Practice and Professional Development
Continuous learning, supporting independence, and enhancing well-being.
09
Risk Management
Identifying, assessing, and mitigating risks in healthcare and social care.
02
Legal and Ethical Aspects
Relevant legislation, professional standards, confidentiality, and informed consent.
04
Managing Adverse Events and Incidents
Recognising, reporting, and responding to near misses, errors, and adverse events.
07
Promoting Patient Rights
Safeguarding individual rights, ensuring informed consent, and fostering dignity.
10
Effective Communication
Enhancing clarity, empathy, and professionalism in interactions with patients, families, and colleagues.
The Duty of Care course equips healthcare professionals with the skills to deliver ethical, safe, and compassionate care. Through an exploration of legal frameworks, ethical principles, and practical strategies, participants will learn to manage complaints, address adverse events, and engage in reflective practice. This training supports high standards of care delivery, ensuring patient safety, dignity, and trust in healthcare and social care environments.
Summary