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Updated: 29 Mar 2025
Health and Social Care
Care Certificate
Updated: 29 Mar 2025
Updated: 29 Mar 2025
20 People Recommended
Duration Minimum 30 mins
100% Online Course
365 Days Access
Instant Access and Certification
Full Voiceover
The Communication Awareness for Healthcare Professionals course is a key component of the Skills for Care Care Certificate, designed to enhance the communication abilities of those working in the health and social care sector. Effective communication is essential for delivering high-quality, patient-centred care, fostering trust, and ensuring patient safety and well-being.
This course provides a comprehensive understanding of communication techniques and strategies, focusing on verbal, non-verbal, and written methods. Participants will learn to address communication barriers, tailor their communication to individual needs, and ensure compliance with UK legal and ethical frameworks, including the GDPR and the Human Rights Act.
By the end of the course, learners will be well-equipped to communicate effectively with patients, families, and colleagues, adapting their approach to meet diverse needs and preferences, including those of individuals with communication impairments or cultural differences.
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Learning Outcomes.
By the end of this course,participants will be able:
To understand the importance of communication in delivering patient-centred care and its role in promoting safety and well-being.
To apply effective verbal, non-verbal, and written communication techniques in interactions with patients, families, and healthcare teams.
To identify and address common barriers to communication in healthcare settings.
To understand and uphold legal and ethical responsibilities regarding patient confidentiality and information sharing.
To adapt communication methods to accommodate diverse needs, including cultural differences and communication impairments.
To develop active listening and questioning skills to enhance collaboration and understanding.
Course
Contents.
01
Fundamentals of Communication in Healthcare
The role of communication in healthcare, its importance, and its alignment with the 6 C's of healthcare.
03
Effective Communication Techniques
Strategies such as active listening, paraphrasing, and appropriate questioning for enhanced understanding.
05
Confidentiality in Communication
Legal and ethical considerations, with a focus on GDPR compliance and human rights.
08
Assistive Communication Tools
Using technologies and tools to support individuals with communication difficulties.
06
Tailoring Communication to Diverse Needs
Adapting communication for cultural differences, language barriers, and specific impairments.
09
Legal and Ethical Guidelines
Best practices for safeguarding confidentiality and information sharing in healthcare.
02
Types and Methods of Communication
Exploring verbal, non-verbal, written, and physical touch communication techniques.
04
Addressing Communication Barriers
Identifying common barriers, adapting communication methods, and utilising aids and technologies.
07
Building Trust and Rapport
Techniques to establish strong relationships with patients and colleagues.
10
Fostering a Communication Culture
Encouraging open dialogue and mutual understanding across healthcare teams.
The Communication Awareness for Healthcare Professionals course equips participants with essential skills to communicate effectively and empathetically in diverse healthcare settings. By addressing communication techniques, overcoming barriers, and ensuring legal compliance, this training empowers healthcare professionals to provide patient-centred care, build trust, and enhance collaboration within their teams. Participants will leave with the confidence to foster a respectful and inclusive environment, meeting the highest standards of UK healthcare practice.
Summary